I'm getting too much SPAM in my inbox *OR* My good mail is in my SPAM box


In the left pane, click Utilities, then SPAM settings. Here you will find your SPAM filter level, as well as actions for the system to take when it thinks a message is SPAM. Your default filtering level is 3. Feel free to move a little in each direction depending on the problem (2 to be more aggressive with the spam, 4 to be less aggressive).

For a more aggressive SPAM filter level, you may want to add people that you commonly receive from, to your whitelist. Email addresses on the whitelist will be prevented from going to your SPAM box.



   How do I reply? I keep getting pop-up blocker messages


When you get a pop-up blocker error, there should be a bar at the top of the browser that says "Pop-up blocked. To see this pop-up or additional options, click here..." If you click on the bar, you should get options including "Always allow pop-ups from This Site." Once you click that, you should have no more issues with pop-ups.



   My pictures and images are not showing up in messages
While the message is open, click "Display Images in message" or "Always display images from this user".

To enable all images, click on Preferences, then Account Preferences, then use the pulldown next to "Block images in email messages" and select "Display for any message." Please note that this is less secure than the default.



   I find the new webmail overly complex. What are my options?
We have multiple webmail interfaces. You can select what interface you want to use at the login screen. It will normally default to "Advanced". "Basic" is a more straight forward interface.



   The default interface has changed. How do I change it back?
You have two options:
1. Clear your browser's cookies.
Or:
2. Set your desired interface, click "More Options", and check "Remember Me:". "Remember Me" makes the login page remember your interface and window selections.



  What are the recommended settings for my email client?


If your domain isn't casair.net, replace as nessisary.

Incoming settings
Incoming mail server: imap4.casair.net or pop3.casair.net
Incoming mail server username: username@casair.net (replace with your email address)

Outgoing settings
Outgoing mail server: smtp.casair.net
Outgoing authentication/login: SMTP authentication enabled.
Outgoing mail server username: username@casair.net (replace with your email address)

SSL encryption is optional. We recommended encryption when using unsecured wireless routers.




If you have any questions, please call our support line, or contact us.

We hope you enjoy the Casair Email service.