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  3Com® eXchange Call Center

Feature and Benefits

Full-Featured, Affordable Call Handling and Management
The 3Com® eXchange Call Center Solution is a feature-rich voice routing and management offering that works with 3Com NBX® networked telephony products to control and monitor the call center's interaction, distribution, call handling, and reporting activities. Its modular, scalable design permits cost-effective, incremental expansion and upgrades. And 3Com support options ensure a successful implementation.

Base modules include eXchange Engine for establishing call routing rules, eXchange Administration for defining and modifying parameters of call center entities, eXchange Visor for robust monitoring and report generating, and eXchange Agent for creating convenient access to call center capabilities from a customizable PC toolbar. Optional modules offer wall-board connectivity and software that puts wall-board functionality on the agents' PCs.

The 3Com eXchange Call Center is an excellent way for small and midsize enterprises to better serve call-in customers and make customer relationship management more efficient—while minimizing day-to-day expenses and on-going cost of ownership.

Full feature set at an exceptionally low cost compared to competing call center solutions

Modular, scalable design with software licenses allows for cost-effective, incremental growth—from 10 up to 250 agents—and simple upgrades

Terminal, circular, and longest idle agent routing for call center flexibility

Built-in MIS system, with a comprehensive suite of reports available over the web, aids decision making

Customizable reports provide information tailored to business requirements

Simple definition and modification of call center parameters eases administration

Real-time graphical information on call flows, DNIS, trunks, calls in queue, and more ensures effective monitoring and control

Multiple administration levels provide flexibility and security

Easy installation: most implementations can be completed in two to three days

Seamless integration with 3Com NBX products saves time and cuts costs

Support offered by 3Com and 3Com NBX Authorized Partners can help ensure a smooth transition and successful configuration

Optional 3Com eXchange Wall Board provides connectivity to compatible third-party wall boards

Optional 3Com eXchange Agent Board provides PC connectivity to real-time statistics of call and agent activity in the call center

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