Frequently Asked Questions



General

Streaming services such as Netflix, Hulu, Amazon Video, VUDU, Sling, Youtube, etc. may require more speed than your connection allows for. Streaming providers change how much bandwidth is required to stream these videos quite frequently which is beyond our control. You may find yourself in a situation where you used to be able to stream, and now, you are experiencing difficulties. Please check the minimum speed requirements for your streaming provider. You can find these on the streaming provider’s website. You may also turn down the streaming quality, so that the streaming provider does not send so much data in at once and does not overload your connection.
In most cases the ethernet cables are not frayed, there are just noticeable wires as the installers take off the boot of the cord to fit the cable in. As long as the very end of the cord shows wires the cable should be fine. If there is bare wire exposed beyond the very end of the cord then there may be an issue with the cable.

Bandwidth can be a little overwhelming to understand. We hear the terms 10Mbps and 100Mbps or data cap of 50MB but what does all this mean? We find it easier to understand bandwidth when we compare it to a water pipe. For this example we will use an Internet service package that has a “burstable speed” of 5Mbps download and unlimited data. We will refer to the 5Mbps as our main water pipe feeding into the home. The larger the Mbps plan or in this case the pipe, the more water can flow. So let’s take our main water pipe of 5Mbps and split it to three rooms the kitchen, bathroom and laundry room. We start filling the tub in the bathroom and this is taking 3Mbps of our 5Mbps leaving us with 2Mbps. Now we begin doing laundry and the washer is filling up taking the other 2Mbps. At this point we are using what our main water line is rated for, but let's go even further and say we decide to fill the kitchen sink which takes 1Mbps. If we add all these up we are at 6Mbps out of our 5Mbps. We notice now that all three are filling slower than before. Some time later the sink is full and we see the tub and washer begin filling faster as they should. We never lost water entirely to all rooms it just slowed as we used the maximum our water pipe was rated for. Lucky for us in our example we have the unlimited data plan which means we can continue using as much water as we want. This does not mean our pipe is unlimited in size, it just means the water keeps flowing. We hope this helps in understanding the basics of bandwidth.

Wireless

Wireless Internet connects using a radio at a residential location that connects back to a tower. The strength and dependability of the Internet service depends heavily on the signal from the radio to the tower.
We are currently still in the upgrade phase and our goal is to have them done as soon as possible. Unfortunately, we have no time frame for the completion of this project. We will be notifying our customers as soon as it is complete via an email, phone call, and Facebook update.
Wireless Internet connects using a radio at a residential location that connects back to a tower. The strength and dependability of the Internet service depends heavily on the signal from the radio to the tower. Satellite Internet uses a satellite dish to connect to a satellite rather than to a tower. Coverage for wireless Internet depends all on the signal between you and a fixed tower location. Satellite service depends on the signal strength and ability to connect to the satellite. We do not offer satellite internet, only wireless, tower-based internet.
Troubleshooting Wireless

1. Reboot Casair's equipment by unplugging the power supply for 10 seconds and then plug it back in and give it three minutes before testing again. How to reboot your wireless radio.

2. Reboot all your gateways, routers, hubs, switches, or anything in between Casair's equipment and your computer. 3. Bypass the router, Looking at the back of the router, unplug the Ethernet cable that is plugged into the "Internet" port. This is the cable that is coming from Casair's power adapter to your router. Plug the Ethernet cable into the Ethernet port located behind your desktop or typically on the side of your laptop. When you have plugged this in, wait approximately 30 seconds for your computer to connect to the Internet. Bypassing your router.

Data across the Casair Network is unlimited. With this being said, the speed at which data is received is limited to which speed package you purchased. Data usage is unlimited, but if our system deems you to be harming your neighbors’ or Casair’s network, a policy may be put in place to make sure you don’t exceed your bandwidth. This policy protects your Internet speeds as well as your neighbors’.

Fiber

Fiber Optic Internet is a cable that runs underground to provide Internet service. With the cable ran underground this provides less maintenance and is not subject to weather conditions. Fiber Internet is able to provide higher speeds and lower latency than wireless service. The Fiber Optic cable is ran directly to each customer, so signal and bandwidth between the customer and tower is usually not an issue.
Troubleshooting Fiber

1. Reboot Casair's equipment by unplugging the power supply for 10 seconds and then plug it back in and give it three minutes before testing again. How to reboot your wireless radio.

2. Reboot all your gateways, routers, hubs, switches, or anything in between Casair's equipment and your computer.

3. Bypass the router, Looking at the back of the router, unplug the Ethernet cable that is plugged into the "Internet" port. This is the cable that is coming from Casair's power adapter to your router. Plug the Ethernet cable into the Ethernet port located behind your desktop or typically on the side of your laptop. When you have plugged this in, wait approximately 30 seconds for your computer to connect to the Internet. Bypassing your router.

4. Make sure all of the internal networking equipment supports the speed package you signed up for. For fiber connections we would recommend having a Gigabit capable router and minimum of CAT6 cabling. Also ensure the network card on your device supports the speed package provided. We would recommend using a Gigabit capable network card if possible.