1. Reboot Casair's equipment by unplugging the power supply for 10 seconds and then plug it back
and give it three minutes before testing again.
How to reboot your wireless radio.
your gateways, routers, hubs, switches, or anything in between Casair's equipment and your computer.
3. Bypass the router,
Looking at the back of the router, unplug the Ethernet cable that is plugged into the "Internet" port. This is the cable
that is coming from Casair's power adapter to your router. Plug the Ethernet cable into the Ethernet port located behind
your desktop or typically on the side of your laptop. When you have plugged this in, wait approximately 30 seconds for your
computer to connect to the Internet.
Bypassing your router.
4. Make sure all of the internal
equipment supports the speed package you signed up for. For fiber connections we would recommend having a Gigabit capable
router and minimum of CAT6 cabling. Also ensure the network card on your device supports the speed package provided. We would
recommend using a Gigabit capable network card if possible.