Improve Care

With patients having more choices than ever, the healthcare industry is very competitive. To prosper against larger providers and improve profitability, mid-size medical organizations must deliver the best care possible. To do so, they need to enhance the sharing of information among their medical staffs and patients. They must support new generations of healthcare applications and technologies to bolster services and streamline administrative tasks. However, lacking the resources of larger firms, mid-size providers must do more with less. They require robust communications that are reliable, versatile, and easy to manage.

Data
To deliver high-quality care, healthcare providers must ensure that caregivers have rapid access to patient records, x-rays, test results, insurance forms, billing information, and medical research. They must unify their facilities into seamless communications infrastructures, integrating disparate databases and systems. Their staff must have easy access to labs, pharmacies, insurance providers, medical devices, and other resources, empowering them to make faster, more informed decisions. They need to streamline administrative tasks to reduce errors stemming from repetitive data entries and allow medical personnel to spend more time treating patients. Providers must leverage the expertise of their staffs by using tele-radiology and videoconferencing to support services and care to remote clinics and offices.

Voice
To deliver quality healthcare, medical staff and administrators need telephones to communicate with each other and with labs, clinics, and other facilities. Caregivers must speak with patients for diagnoses and scheduling. Yet, many providers cannot afford the full-featured voice services of larger firms. Mid-size medical organizations with multiple sites must maintain an independent phone system at each location, which makes reaching staff at remote sites or forwarding voice messaging difficult. Moreover, with conventional telephony solutions, simple tasks like moving or adding phones is costly and time-consuming. To improve patient services and bolster their competitive positions, healthcare providers need function-rich, enterprise-wide voice services that ensure medical personnel are always accessible, even when working remotely.

Wireless
Healthcare services can be improved when caregivers spend more time with patients and less time pursuing medical information. To free up their time, medical staff must deploy laptop computers, PDAs, and other handheld technologies to expedite administrative tasks, reduce paperwork, and speed data entry and retrieval. Whether bedside or in labs or offices, they need ubiquitous access to diagnostic data and test results to deliver services more effectively.