If you're experiencing any issues with your Internet service, try these troubleshooting tips to see if you can repair the connection on your own. If these guides do not work, please contact our Internet Support team for further assistance.
Looking at the back of the router, unplug the Ethernet cable that is plugged into the "Internet" port. This is the cable that is coming from Casair's power adapter to your router.
Plug the Ethernet cable into the Ethernet port located behind your desktop or typically on the side of your laptop.
When you have plugged this in, wait approximately 30 seconds for your computer to connect to the Internet
Open your browser and go to our speed test page located at http://www.casair.net/speed-test.htm and run the test to make sure your speeds are up to par with what you signed up for.
If you have no Internet connectivity or slower than usual speeds, please contact Internet Support.
Note: By doing this, you will have to re-establish your Wi-Fi Network name and password. Casair is not responsible for supporting your Network ID and password.
On the back of your router look for a reset button. This often will need to be pressed for 10 to 15 seconds to reset. The lights on the router should cycle back on while it powers up again.
Once this is reset, check your computer connection to see if your Internet connection has been restored. In some cases the router will automatically connect your Internet connection back up again. However, please note that your Wi-Fi network is still unsecured at this point with no password.
You may have to refer to your router's manual for the next step: Open a browser window and type in the address field http://192.168.0.1 If you are not sure of the router's default IP address (and you have Windows), you can go to the start menu and type in "CMD.exe" in the search box. This should pull up a command prompt window, and then type in "ipconfig". The results will show a multiple set of numbers and you will need to look for "Default Gateway"
From here, follow the directions in your router's settings to establish Wi-Fi security as well as other settings.